Refund Policy 

​

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer you a refund under the following conditions:

1. Refund Request Timeline:

   • Refund requests must be made within 30 days of the purchase date.

2. Eligibility for Refund:

   • To be eligible for a refund, the product must be unused, in its original condition, and with all original packaging.

   • Products that are damaged or show signs of use may not be eligible for a refund.

3. How to Request a Refund:

   • To initiate a refund, please contact our customer support team at info@subersolutions.com with your order details and reason for the refund request.

4. Refund Process:

   • Once your refund request is received and approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to:

     • Gift cards

     • Downloadable software products

     • Sale or clearance items

     • Labor man hours 

6. Shipping Costs:

   • If your refund is approved, the original shipping charges are non-refundable unless the return is a result of an error on our part.

7. Exchanges:

   • If you would like to exchange an item instead of requesting a refund, please contact us, and we will guide you through the exchange process.

We appreciate your understanding and are here to assist you with any questions or concerns you may have regarding our refund policy.

​